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Webhooks are the mechanism that allows Same Item Multiple Boards to keep your shared items connected and in sync across all boards in real time. When a column value changes on one board, the webhook fires instantly, SIMB receives the signal, and the connected boards update — all without any manual action from you. Understanding how webhooks work in SIMB will help you keep your setup healthy and know exactly what to do if syncing stops.

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Why SIMB Adds Webhooks to Your Boards

SIMB installs webhooks for two purposes: Real-time column sync — whenever something changes on a shared item (a status, a date, a text field, an assignment), the webhook fires and SIMB immediately pushes that change to all connected boards. Move-item tracking — SIMB also adds “move item to group” webhooks to boards. monday.com only notifies apps when an item arrives at a board — it does not send a notification when an item leaves. These extra webhooks ensure shared items continue syncing correctly even if they’re moved around unexpectedly, preventing broken syncs or lost updates.
You may notice webhooks on boards where you don’t actively use SIMB. This is expected — those webhooks exist to catch item movements that monday.com wouldn’t otherwise report.

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What Happens When Webhooks Are Deactivated

If a webhook is disabled, deleted, or broken — whether manually or due to a system glitch — item synchronisation across boards will stop. Column changes won’t propagate, and updates will silently fail. The fix is straightforward: reinstall the webhook. You have two methods available. This method reinstalls all webhooks on the affected board under your user account, fully restoring the sync.
1

Open any item on the affected board

You can use any item — it doesn’t need to be a shared item.
2

Click the SIMB tab

Open the Same Item Multiple Boards tab in the item view.
3

Open Settings

Click the Settings (gear) icon in the top-right corner of the view.
4

Click Board Settings

Select Board Settings from the settings menu.
5

Select all webhooks

In the webhooks list, select all the webhooks shown.
6

Click Refresh

Click the Refresh button. All webhooks will be reinstalled under your user account and column syncing will resume.
Allow a few moments after refreshing for the sync to fully restore before testing it.

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Method 2: Set a Webhook Owner Manually

Use this method if you want to assign a specific person as the webhook owner — for example, when the original owner has left the account or lost their permissions.
1

Open any item on the affected board

You can use any item on the board.
2

Click the SIMB tab

Open the Same Item Multiple Boards tab in the item view.
3

Click the Person icon

Click the Person icon in the top-right corner of the view.
4

Select the new webhook owner

Choose the user you want to assign as the webhook owner. They will take over ownership of all webhooks on this board.
The webhook owner must have previously authorized the SIMB app for syncing to work properly. If they haven’t authorized yet, direct them to the authorization flow first — see Fix Updates Not Syncing for instructions.

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Good to Know

  • Existing items and board connections are not affected by refreshing or replacing a webhook owner. Your shared items remain shared; only the webhook ownership changes.
  • Webhooks are required for SIMB to function. They cannot be removed without stopping sync for shared items on that board.
  • If webhooks keep getting deactivated repeatedly, reach out to support@pioneera.io and the support team will refresh them for you and investigate the root cause.

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Still Having Issues?

If syncing hasn’t resumed after following the steps above, contact support@pioneera.io with the name of the affected board and a description of the issue. The team can inspect the webhook state directly and resolve it quickly.